As organizations rush to adopt Generative AI, many struggle with content quality and disconnected workflows. In this session, Shelley Reyes from NiCE CXone Mpower Expert, introduces proven GenAI content optimization techniques that helps knowledge teams streamline updates, resolve common issues, and improve AI performance at scale. You will see real content use cases and learn how small changes utilizing AI can drive big improvements in answer quality.
What You will See:
- Common GenAI content pitfalls and how to fix them to strengthen trust and performance
- A practical workflow using AI-assisted editing at scale
- Techniques to boost faithfulness and relevance in content
- Results showed 25% improvement gains in key evaluation scores
Key Takeaways:
- A scalable process for curating and correcting knowledge content
- Tips to improve AI-generated outputs with higher accuracy and trust
- Guidance to future-proof your KM strategy in the AI era
Join us to explore how the right AI workflow can drive real, repeatable AI value.
Register Now to attend the webinar GenAI Workflow in Action: Elevate Content, Elevate Results.
Don't miss this live event on Thursday, August 21, 11 AM PT / 2 PM ET.